Friday, November 16, 2012

B to Y: understand your key customers!



Companies are making a lot of efforts to understand who their key and happy customers are today.


However the “plus” is when they also anticipate the future consumption trends, 
and VISA seems to be one of these visionary companies.


As mentioned in the article, “Gen Ys are everywhere” and “…as they advance in their careers and lives, so will their importance to all brands, in all verticals.”





The article further points out the importance of Gen Y psychographics:


“By 2030, their numbers will exceed all other consumer groups combined.”



This makes of Gen Y - a first-choice consumers’ category - today and tomorrow.


Why? because companies know that first movers, who can better decrypt that category, will have the best chances to get a competitive advantage in the long-run.

However the challenge remains high!

This generation is different from their parents or grand-parents more especially in their motivations and decisions to BUY.



As matter of fact, a company may need assistance of social media “Y-nsiders” to properly understand that complexity.

As mentioned in the article, the overall question is about

“…turning wants into needs by educating Gen Y buyers on the necessity of such purchases…”,

“… convincing them of your offering’s specific and unique attributes…”, and

“…making it relevant to their lives…”


Gen Ys, are you ready to BUY?


Read more: Y it’s different: Understanding gen Y Consumers, Ways Brands Can reach them, and how Visa Can help, by Jonathan Salem Baskin – see http://usa.visa.com/download/merchants/marketing-to-gen-y-how-visa-can-help.pdf

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